Madison's on Main will accept Returns and Exchanges initiated within 14 days of the original ship date.
Items must be unworn, unwashed, undamaged, unaltered, or defective. Must have been purchased online and shipped to a U.S. address. Returns and exchanges will be issued via Madison's on Main store credit only. The cost of return shipping, $6.98 for any number of items, will be deducted from your store credit (Madison' on Main E-Gift Card).
*Please note: Orders CANNOT be changed, modified, or canceled after checkout. In the event that an individaul insists on cancelling their order a 10% restocking fee will be deducted from the refund*
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
Jewelry (exchanges only)
Hair Accessories
Sale Items
Liquid Product (i.e., hand sanitizer, body lotion, etc.),
Items Marked Final Sale
Defective Items
If you have received a defective item, please contact customer care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
